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Photography Terms & Conditions

Portrait Terms and Conditions

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1. The deposit holds your date and is non-refundable should you no longer require my services.

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 2. The remaining balance is due in cash on the day of the shoot.

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3.In the unlikely event of total or part photographic failure, death, injury or illness, accident or another unforeseen event beyond the Photographer’s control, the Photographer’s liability shall be limited to a full refund of all monies paid and the Photographer shall not be responsible for other consequential damages, emotional or otherwise. 

All refunds will be issued within 28 days of the customer's request.

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4. Should you need to reschedule due to illness, please give me 24-48 hours’ advance notice when possible. 

5. Suzanne Clark - Photography cannot be held responsible for uncooperative clients, children/babies. We will however to our utmost to help you or your child feel relaxed and happy.

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6.Please do not bring your own camera or recording equipment to the session. If a camera is present, I will have to request that it be put away and this is a very awkward moment that I would love to avoid.

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7.Photographs taken by Suzanne Clark - Photography may be used for the purposes of display, advertising, portfolio, website or any publication to promote my business unless specified in writing.

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8. The copyright always remains with the photographer although each disk purchased will come with its own printing rights.

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9. Upon viewing samples of my work, you have decided to invest in my services to photograph you and your family because you are confident that I can give you results which you will cherish.

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10.There is no knowing what photos will be produced from this endeavour simply because this is an event in the future. As an artist, I reserve the right to artistically interpret what I see and in what ways I choose to photograph a scene. This may mean that some shots are colour, some are B&W. This is my interpretation and vision as an artist.

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11. Most portrait sessions have editing processed within 7 days, However, all services provided are given a turn around of 4-8 weeks this is for very busy periods and is often a lot faster than stated but please keep this time frame in mind. 

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If you want the photographs for a special event such as a gift please state at the time of booking and we will do our very best to accommodate. 

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12.All prints and products are handled with care, fingerprints may sometimes occur whilst checking your product these can easily be removed with a dry clean cloth. 

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13. Upon receiving your goods and checking the content you are accepting you are happy with the goods accepted unless stated at the time of delivery/collection.

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14. It is mutually agreed that the following terms of agreement form an integral part of this contract and that no variation or modification of this contract shall be effective unless agreed by both parties in writing.

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15. Suzanne Clark - Photography reserves the right to remove the photographer from situations that are deemed to be threatening or unreasonable to persons or equipment.

16..We are unable to guarantee any particular pose, shot or background although every effort will be made to meet the client's wishes.

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17. Suzanne Clark - Photography will not tolerate abuse or threatening behaviour towards any members of staff, we reserve the right to refuse collection if we feel our safety is uncertain and in these cases delivery paid for by the client will be necessary. 

18. All disk only packages will be sent out via first class post where postage is required although we do urge all our customers to collect in-person to ensure the safety of your products, if your child is newborn therefore posing the natural shots, all disks will be sent out recorded delivery to guarantee they arrive safely, or hand-delivered where possible. We cannot be held responsible for lost or stolen disks although a replacement will be sent if you do not receive your item.

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19. All our photos are kept as natural as possible unless otherwise stated at the time of the shoot. We will not edit any birthmarks, blemishes, spot & stretchmarks etc..... unless this is specified before or after the time of the shoot before editing takes, please. This is so our customers receive a true reflection from our photography and not a plastic interpretation of themselves.
We are however able to edit and airbrush if you so require this service, this can sometimes incur an additional charge.

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20. All shoots with be kept for a maximum of 3 months. After 3 months Suzanne Clark - photography will delete all images and presumption will be made that you have collected or no longer require your images. No refunds can be given on images not collected, this is the responsibility of the customer.

Videography Terms & Conditions

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1) This contract is between Suzanne Clark - Photography (hereinafter known as the videographer) and the Clients

 

2) It is mutually agreed that the following terms of agreement form an integral part of this contract and that no variation or modification of this contract shall be effective unless agreed by both parties in writing.

 

3) This contract for a wedding or civil partnership videographer services is effective from the date it is signed by the Videographer and the Couple.

 

4) The Videographer agrees to be in attendance on the date agreed and to provide the couple with the Videography package agreed at the time of booking.

 

5) The Videographer agrees that the agreed price will not be subject to any subsequent rises within the Suzanne Clark - Photography pricing structure.

 

6) The Couple agree to pay a £200 non-refundable booking fee (£300 if part of a combination wedding package)

 

7) The Couple agree to pay the full balance of the Videography package purchase 4 weeks prior to the date of the event, any events not paid for within the time may be cancelled by the videographer.

 

8) The Videographer agrees that every effort will be made to provide the highest quality service in the prevailing conditions.

 

9) In the unlikely event of total or part camera failure, death, injury or illness, accident or another unforeseen event beyond the  Videographer's control, the Videographer‘s liability shall be limited to a full refund where applicable and agreed, of partial or full monies paid and the Videographer shall not be responsible for other consequential damages, emotional or otherwise.

 

10) Suzanne Clark - Photography will hold no responsibility for unhelpful or uncooperative members of the wedding party, guests or suppliers that make certain requests impossible.

 

11) The videographer retains the copyright of all images/footage taken and may use images & footage for advertising or promotional purposes at their discretion unless expressly denied in writing by the Client.The Client may use the images on the CD provided for their own printing purposes and internet use. 

 

12) Suzanne Clark - Photography reserves the right to remove the Videographer from situations that are deemed to be threatening or unreasonable to persons or equipment and coverage will be ended, appropriate behaviour of guests and any other persons at the wedding covered by videographer(s) shall be the responsibility of The couple and no refunds will be provided.

 

13) The style and quantity of footage are dependent on the vagaries of the weather and the availability and willingness of the clients and their guests. The Videographer does not guarantee any specific scene and footage nor to include any specific background, location, props, or arrangement, although every effort will be made to interpret the client’s wishes. 

In the event of inclement weather, the Videographer in cooperation with the client will make the necessary changes to the schedule and will do her best to produce coverage of the wedding within the time allocated to her.

 

14) The Videographer is limited by the guidelines of the ceremony official or reception site management. The client agrees to accept the technical results of their imposition on the Videographer and Negotiation with the officials for moderation of guidelines is the client’s responsibility.

 

15) On booking my services you are accepting my style of videography and artistic interpretation, I reserve the right to artistically interpret what I see and in what ways I choose to film a scene. 

 

16)  In order for the clients to get the best possible results from our videography we asked that when possible, other guests leave their photographing until the has finished their work. This is due to possible distortion issues and unwanted lighting from camera flashes, we can not be held responsible for failures due to wedding guests not complying with this request. 

 

17) It is the responsibility of the client to obtain any permissions, licences and pay any fees to any venues/locations or entertainers/musicians performing, where filming will take place (if applicable).

Unless otherwise stated, we will assume all persons attending the wedding have consented to be filmed. 

 

18)  If you wish to cancel our services please give notice as soon as you are aware. Cancellations made from the date shown below to 12 weeks prior to the date of the ceremony will be entitled to a full refund of all monies already paid minus the booking fee paid. 

 

All cancellations made within 12 weeks of the ceremony will be charged a cancellation fee of 75% of the chosen package value as a cancellation fee.

Cancellations made within 4 weeks of the ceremony date will not be entitled to a refund of monies paid.

 

19) Please note that our packages are of a digital format and any additional USB will be at an additional cost

 

20) All final videos are kept on our files for a maximum of 12 months, after this date, we cannot guarantee files to be kept or available. It is the customer responsibility to ensure they save their films within this time. We cannot be held responsible beyond this time frame.

 

21) Editing post-wedding will take 8 weeks, this can be up to 12 weeks at extremely busy times although the videographer will do their best to get footage fully edited and complete within the timescale given.

 

22) If you require any alterations/additional editing to your final film please discuss this with the Videographer within 6 weeks of receiving your completed product. Some additional requests may incur a charge, you will be notified of any fee before editing takes place.

After this time your raw footage will be deleted and the Videographer will assume you are happy with the final complete film.  

 

23) We use our professional expertise and discretion to ensure that significant parts of the day are recorded. Unfortunately, we cannot guarantee that we will be able to record every aspect of the day as filming takes place 'live'. We retain the artistic licence.

 

24) We make every effort to arrive at locations on time but we cannot be held responsible for lateness or non-attendance caused by circumstances outside our control such as traffic delays, severe weather conditions, unforeseen illness/incapacity, accident, technical, camera or equipment failure. In such circumstances, we will contact you as soon as possible to discuss alternative arrangements. 

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